Texas Real Estate Brokerage Sales Apprentice Education (SAE) Practice Exam

Which of the following statements should staff and agents avoid saying?

1. Choosing a broker is a personal decision

2. Real estate commissions are negotiable

3. This broker provides quality service

4. All brokers charge the same rates

The correct answer is: All brokers charge the same rates

The statement that all brokers charge the same rates is one that staff and agents should avoid making. This is because it is not true; brokerage commission rates can vary significantly from one broker to another based on various factors including the services offered, the geographic area, and the level of competition in the market. By stating that all brokers charge the same rates, it misleads clients into thinking there is no variation in pricing, which could limit their understanding of their options and potentially prevent them from negotiating a rate that is more favorable. In contrast, the other statements are either factual or subjective opinions that encourage informed decision-making. For instance, stating that choosing a broker is a personal decision underscores the importance of individual needs and preferences, while acknowledging that real estate commissions are negotiable empowers clients to discuss terms that suit them. Similarly, saying that a broker provides quality service can reflect personal experiences or testimonials, making it permissible as long as it's justified with supporting evidence.